Privacy Policy

This Privacy Policy describes how Cantinho Feliz Stays collects, uses, and protects your information when you use our site or services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

We collect information necessary to provide our services. This may include:

• Personal Identification Information: Such as your name, date of birth, nationality, and identification document details, provided when you make a booking or stay with us.
• Contact Information: Including your postal address and any other details you provide to communicate with us.
• Booking Information: Details about your reservations, including dates of stay, number of guests, room preferences, and any special requests.
• Payment Information: Details required for processing payments for your stay and services. Please note that we do not store full payment card details on our systems; these are processed securely by trusted third-party payment service providers.
• Communication Data: Records of your correspondence and communication with us, including inquiries and feedback.
• Usage Data: Information about how you use our site and services, collected automatically when you visit our online platform. This may include details about your browser, IP address, and activity on the site.
• Preferences: Information you provide about your stay preferences or interests to help us tailor our services.

We collect this information when you provide it directly to us (e.g., when booking, contacting us) or automatically as you interact with our site.

How We Use Your Information

We use your information for various purposes related to providing and improving our hospitality services:

• To process and manage your bookings and reservations.
• To provide the requested accommodation and services, including check-in, check-out, breakfast service, cleaning, and other related offerings.
• To communicate with you regarding your booking, stay, and our services.
• To arrange requested services such as airport transfers or assist with tour bookings and local area guidance.
• To process payments for services rendered.
• To comply with legal and regulatory requirements, including guest registration obligations.
• To improve our services, customer experience, and our online platform.
• To respond to your inquiries and requests.
• For internal business purposes, such as data analysis, audits, and preventing fraud.

Legal Basis for Processing

We process your information based on several legal grounds:

• Performance of a contract: When processing is necessary to fulfill the terms of your booking and provide the services you requested.
• Legal obligations: When processing is required to comply with laws and regulations applicable to our business (e.g., tax laws, guest registration laws).
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or managing our operations, provided these interests do not override your fundamental rights and freedoms.
• Consent: In certain specific circumstances, we may rely on your consent to process your information. Where we rely on consent, you have the right to withdraw it at any time.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We work with trusted third parties who provide services on our behalf, such as payment processors, IT service providers, and potentially transport providers for airport transfers if requested. These third parties are contractually required to protect your information and use it only for the purposes for which it was shared.
• Legal and Regulatory Authorities: We may disclose your information if required by law, regulation, or legal process, or to respond to requests from government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with other parties when we have your explicit consent to do so.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose of processing. For example, we retain booking records and related information for a period required by tax and hospitality laws.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

• Right to Access: Request access to the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information under certain conditions.
• Right to Restriction: Request restriction of the processing of your personal information under certain conditions.
• Right to Object: Object to the processing of your personal information under certain conditions.
• Right to Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Withdraw Consent: If processing is based on your consent, the right to withdraw consent at any time.

To exercise these rights, please contact us using the details provided in the "Contacting Us" section below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and improve our services. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children without appropriate parental consent.

Contacting Us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Cantinho Feliz Stays
414 Rua Figueiredo Magalhães,
Apto. 801,
Rio de Janeiro, Rio de Janeiro,
22031-070
Brazil

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our site. We encourage you to review this policy periodically.